We want you to be happy with your purchase. However, if it is not suitable for any reason, we are happy to refund your purchase providing it is:
- Returned within 15 days of receiving your order
- It is in original undamaged packaging with all tags intact
- The product is in the same condition as how you received it
You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you return the items using a Track and Trace service to avoid disappointment. If the item you receive is faulty, damaged or the wrong item has been sent, please follow our returns instructions and we shall refund you in full including return postage. Our recommended returns service is Royal Mail 1st Class Traceable post
With the exception of faulty or damaged goods, if you return your purchase after 30 days of receiving your order, we reserve the right to not offer you a refund. We will instead return your original purchase to you and prior to sending it out, you will be charged the delivery fee that is applicable to the postage for the item(s).In the unlikely event of an item being received damaged or faulty you have 28 days from date of dispatch to report this to us for Return.